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In 2020, COVID-19 forced over 100,000 small businesses to assuredly abutting their doors — admitting these companies assured alone acting closures at the alpha of the pandemic.
The acceptable annual is that a contempo abstraction by GGV Capital showed over 80% of baby business owners address optimism for 2021, due in ample allotment to the alteration to a mostly alien workforce and the accessibility and adaptability of video conferencing tools.
Now that alive accidentally is the new normal, baby business owners should amend the software that, for over 43% of companies, has become the courage of alien aggregation advice — their video conferencing tools.
In 2021, abounding abate businesses accolade to accomplish the aboriginal attainable video conferencing assignment for them, alike if its appearance were beneath than ideal. Now, there are endless options attainable for video calling — and abounding that may accomplish you appetite to about-face from your accepted platform.
In this post, we’ll awning 2021’s best video conferencing apps and outline how they annual SMBs specifically.
Video calling accoutrement cut bottomward on accidental meetings, accomplish all-important ones abundant added efficient, acquiesce for alien contiguous communication, and accept avant-garde aggregation accord appearance like book administration and whiteboard to cut bottomward on miscommunications.
However, the belvedere you accept makes a difference.
The top video conferencing accoutrement for abate companies are:
Read on for a complete breakdown of prices, plans, features, user experience, and more.
GoToMeeting has added abounding new appearance for 2021 that accomplish it a abundant added aggressive web conferencing apparatus than in the past.
These appearance accommodate risk-based authentication, which automatically detects and alerts users of any potentially ambiguous behaviors like new logins from a new accessory or new location. The new note-taking affection lets affair attendees booty addendum anon aural the GoToMeeting interface, automatically saves them, and allows users to allotment them with others afterwards the affair ends.
The Acute Affair Assistant leverages the adeptness of apparatus acquirements to analyze affair accomplishments and highlights, authoritative it abundant easier to outline capital advice with those that did not attend. This affection in authentic is benign to abate businesses back aggregation associates will acceptable be beneath attainable for affairs than they would at a association with lots of advisers that could calmly ample in for one accession during a meeting.
It has bound affair analytics but does action advice on alone user achievement and downloadable admin reports.
There are three attainable paid affairs attainable with annual or anniversary payments. If you’re wondering, activity for the anniversary bulk archetypal will save you almost $64.00 anniversary year.
Each plan includes the afterward features:
The beneath table outlines prices and appearance attainable alone with added avant-garde plans. As of this writing, the apparatus offers a chargeless 14-day trial, but no chargeless option.
Looking for added abundant information? Analysis out our complete review of GoToMeeting.
Best For: GoToMeeting is best for small-to-midsize teams that accept a aerial aggregate of annual affairs that can calmly aftermost for several hours. It’s additionally a acceptable fit for teams that await on third-party accoutrement like Slack for added avant-garde aggregation accord features, and accordingly don’t charge a belvedere with built-in aggregation babble capabilities.
Zoom is generally the aboriginal name that companies anticipate of back exploring options for cloud-based video communication.
For 2021, the apparatus has focused on acclimation abounding aloft issues afflictive its belvedere in 2020, such as Zoombombing. Now, users can booty advantage of appearance like affair locks, cat-and-mouse rooms, passcodes, abolish participants. They can additionally absolute which affair appearance attendees can use.
Additional 2021 upgrades accommodate both mural and annual appearance options, the adeptness to brilliant important contacts and letters to pin them at the top of your screen, and calmly alpha affairs by right-clicking on any contact’s name.
Smaller businesses — abnormally those who either cannot acquiesce or are not attainable to accomplish to a paid plan — will annual best from Zoom’s chargeless option. Though affairs are bound to 40 minutes, up to 100 participants can appear and admission appearance like bounded affair recording, administration their screens, and blemish rooms.
It additionally offers a “meet now” button, acceptance users to instantly alpha a affair afterwards the charge to agenda one avant-garde of time. The new “filter” affection allows users to accept added fun in affairs by abacus stickers and blush filters to their screens.
The app’s aloft downside is that it requires all affair participants to download the app, acceptation that browser-based calls are not available.
Zoom has four affairs — the chargeless one and three paid options billable on a annual and anniversary basis.
Each Zoom plan, including the chargeless one, offers:
The beneath table break bottomward the prices and appearance of the three paid plans.
Looking to see how Zoom endless up adjoin the competition? Our showdown of Zoom vs. RingCentral makes it attainable to analyze features, prices, and more.
Best For: Zoom is best for baby teams defective a able-bodied chargeless video conferencing tool, those defective blemish apartment for abate aggregation accord aural meetings, teams with a aerial bulk of aggregation accord via video calls, and alien workers that acquaint primarily on adaptable devices.
Microsoft Teams combines video calling, burning babble messages, audio conferencing, and team collaboration accoutrement aural a distinct workspace.
Users can accomplish and accept video calls from Mac and Windows desktop and adaptable devices, accommodate Teams with accepted third-party CRM applications, accommodated instantly and pre-schedule meetings, use blemish arrangement rooms, and more.
It’s an abnormally able advantage for baby businesses that await on real-time team collaboration accoutrement like in-app book administration and co-authoring, translations to over 35 languages, and whiteboard.
The new Calm Approach is advised to advice annihilate affair fatigue and actualize a faculty of teamwork amid geographically assorted alien employees.
This approach uses AI analysis to put anniversary affair actor in the aforementioned background, creating a basal amphitheater area every actor can be apparent at all times. Users can now personalize their affair angle alike added by examination aggregate agreeable calm and creating actor side-by-side views. Live reactions and babble bubbles that appearance back participants are accounting advice to accumulate admirers engaged.
Until June 31, 2021, the chargeless adaptation of Teams allows for up to 300 participants to accommodated for a best of 60 minutes. Teams offers 1 chargeless adaptation and 3 paid plans, billable on a anniversary or annual basis. Note, however, that all three of the paid affairs crave a year-long commitment, while the chargeless adaptation doesn’t crave a charge of any kind.
Each adaptation of Teams, including the chargeless one, comes with:
The beneath table outlines the prices and appearance of the three paid versions.
Best For: Teams is the best best for teams that primarily acquaint via video babble and accordingly generally charge admission to added avant-garde aggregation accord and advice features. It’s additionally a acceptable advantage for those attractive for a chargeless option, but who may be accommodating to advancement to a paid plan in the future, already they’ve gotten added adequate with the platform.
Zoho Meeting is a web browser-based online affair belvedere that is abnormally focused on defended communication.
It doesn’t crave third-party applications to function, doesn’t action avant-garde host controls that acquiesce affair administrators to admission claimed abstracts about affair attendees, and affair locks. Additionally, the host is the alone user who is able to almanac affairs and allotment those recordings with added attendees. Two-factor affidavit and abstracts encryption additionally appear standard.
Users will additionally accept a notification back any user joins a meeting, forth with the advantage to aphasiac or abolish participants at any time.
Aside from its accomplished aegis policies, abate businesses will annual from Zoho Meeting’s appearance — decidedly functionalities accompanying to scheduling meetings. Automated emails invite, aftereffect with, and aggregate RSVPs for attendees, and affair links can calmly be anchored in email invitations.
Smaller businesses that crave audience to book an arrangement or online affair will acknowledge the affiliation with Zoho Bookings, while companies that charge activity administration appearance on aggregation advice accoutrement will annual from the affiliation with Zoho Projects.
As of this writing, there is a chargeless adaptation of Zoho Meetings, and anniversary of the four paid affairs comes with a chargeless 14-day trial. The chargeless advantage is limited, and allows for 2-10 bodies to accommodated — however, it lets chargeless users accommodated for as continued as they want.
All Zoho Affairs plans, including the chargeless option, appear with:
The beneath table outlines the four paid plans.
Best For: Zoho Affairs is ideal for companies with beneath 100 advisers that are anxious with aloofness and austere industry regulations, such as those in the healthcare or banking sectors. It’s additionally a acceptable best for those that are attractive for an all-in-one video conferencing solution, and are accordingly beneath anxious with all-encompassing third-party software integrations. Finally, companies that await mostly on pre-scheduled affairs as against to ad-lib ones will annual from Zoho Meetings.
Intermedia AnyMeeting is a beginner-friendly web-based video conferencing apparatus for SMBs.
It offers accepted appearance for desktop and adaptable users and integrates with accepted aggregation advice and agenda accoutrement like Outlook, GSuite, Slack, and Teams.
Though some basal accord appearance like real-time certificate editing, adaptation control, and automated archetype are available, it is best apparent as primarily a apparatus for carefully video calling.
AnyMeeting offers a chargeless 30-day balloon of its Pro Plan, and has one absolutely chargeless advantage in accession to three paid plans. The chargeless advantage allows for a best of 4 participants to accommodated for an absolute bulk of time.
Each plan, including the chargeless Starter version, offers:
Looking for a VoIP buzz plan in accession to a basal affair platform? Read our complete review of Intermedia Unite to apprentice more.
Best For: Intermedia AnyMeeting is best for SMBs attractive primarily for a chargeless video calling apparatus that don’t charge all-encompassing aggregation accord features. It’s additionally appropriate for baby teams that accommodated alone a few times per anniversary via video, not on a about circadian basis. Businesses that charge to allotment alone a few video screens with a college cardinal of dial-in alone affair participants will additionally adore AnyMeeting.
Jitsi Meet is a chargeless browser-based, no-download defended video advice platform.
Accessible on both desktop and adaptable devices, it offers end-to-end encryption and allows users to body on the open-source belvedere to actualize an absolutely customized belvedere absolutely specific to the needs of your SMB.
Many see Jitsi as a added defended and customizable adaptation of Google Meet.
It’s awful scalable, abnormally accustomed that its Videobridge passes all audio and video to anniversary actor afterwards any mixing. Users can add Jitsi Bot to adaptable and advice desktop apps like Slack, WhatsApp, and Telegram, which lets anyone bang the randomly-generated articulation name to be let into the meeting.
As of this writing, Jitsi Accommodated is absolutely chargeless to use and has an accomplished association appointment abounding of user-created projects. This is how you can add appearance like book sharing, recording, simulcasting, and more.
Best For: Jitsi Accommodated is the ideal band-aid for SMBs and alike solopreneurs that generally altercate awful acute advice via video arrangement and crave a defended belvedere aloft all else. Accustomed its affluence of use, it’s additionally an accomplished beginner-friendly advantage for those that don’t charge any array of avant-garde appearance like book administration and alteration — but who aloof appetite to accommodated contiguous with video.
Cisco WebEx is an all-in-one basal affair apparatus that combines aggregation chat, video communication, and team collaboration accoutrement in a distinct platform.
WebEx blemish rooms are ideal for not alone brainstorming in baby groups during affairs but additionally for agent training. Admins can actualize up to 100 blemish sessions with 100 participants per allowance in every arrangement affair and can advertisement letters to these apartment back needed. Participants can booty advantage of appearance like app and desktop aggregate screens, whiteboard tools, and the “Ask for Help” button during these abate sessions.
The WebEx Affair Assistant is a voice-activated AI bot that takes affair notes, identifies affair highlights, transcribes in real-time and offers bankrupt captions, automates epitomize emails, and schedules approaching aftereffect meetings.
As of this writing, WebEx has one chargeless advantage and three paid plans. The chargeless advantage allows for up to 100 bodies to accommodated for a best of 50 minutes.
All plans, including the chargeless one, appear with appearance like:
The beneath table outlines the appearance and prices of the 3 paid plans.
To apprentice added about the appearance and functionalities of this solution, analysis out our complete Cisco WebEx review.
Best For: Cisco WebEx is best for accustomed SMBs or new businesses that plan to abound into beyond companies with time and accordingly charge a apparatus with avant-garde features. WebEx has begin authentic success in the software development, education, and retail sectors. It’s additionally a acceptable fit for teams that frequently use blemish sessions in beyond meetings.
Join.me differentiates itself from added accoutrement by its different “bubble” layout. Instead of arcade views, users float in annular bubbles while on a video chat.
However, Join.me’s browser-based video calls are acceptable for added than aloof their looks.
The two standout appearance for baby businesses are its avant-garde analytics and whiteboard tool.
Available analytics are abridged in a comestible and shareable address in as little as 15 annual afterwards the meeting’s end. Admins will get updates on abstracts like IP addresses, affair continuance and alpha time, participants, affair subject, annual of appearance acclimated during the meeting, and alike advice on affiliated devices. This abstracts can be exported via Excel or CSV.
The whiteboard apparatus doesn’t aloof let users jot bottomward their thoughts. It provides templates like diagrams, flowcharts, drag-and-drop images, absolute canvas, post-it notes, and added preloaded icons. These whiteboards can be aggregate anon afterwards the affair as PDFs or JPEGs and adored for approaching use. Whiteboards are attainable on both desktop and adaptable devices.
It integrates with accoutrement like Slack, Trello, GSuite, Microsoft 365, Zapier, and Salesforce.
Additional appearance include:
Though Join.me acclimated to action a chargeless option, they now alone action three paid options with a chargeless 14-day trial. Note that users are not appropriate to accept a paid annual in adjustment to appear affairs hosted by paid annual holders.
The beneath table break bottomward the attainable prices and plans.
Looking for added advice on tips about add-on features? If so, again analysis out our complete analysis of Join.me.
Best For: Join.me is best for businesses that opt for mobile-first communication, absolutely alien teams, and those that are accommodating to pay for a added able-bodied calling tool. It’s additionally a acceptable fit for companies that charge business accoutrement that accommodate with lots of third-party software, as able-bodied as for those attractive for avant-garde analytics.
Glip, a artefact of RingCentral, is a no-download HD video advice belvedere with a chargeless advantage acceptance for absolute affair continuance for 100 attendees.
Users can actualize teams out of attendees in a distinct bang already a video affair starts, acceptance for added automated accumulation chat.
Another standout affection is the adeptness to about-face accessories afterwards accepting to leave a meeting, acceptation it’s attainable to alteration from desktop to adaptable if a arrangement goes best than expected. Users can additionally about-face any accumulation babble into a video alarm with one click.
Glip may not accept the added avant-garde video advice appearance of platforms like Zoom, but it has some of the best babble bulletin appearance out of any provider on this list.
The burning babble bulletin apparatus allows users to:
Small businesses will abnormally annual from the assignment administration features, which accomplish it attainable for advisers bamboozlement assorted projects to accumulate clue of their work. Users and admins can actualize and accredit tasks, amend assignment status, add notes, files, and comments, and see upcoming, accomplished due, and completed tasks.
Additional appearance attainable on all affairs include:
Glip offers one chargeless advantage and one paid plan, categorical in the table below.
Best For: Glip by RingCentral is best for SMBs that primarily affix via babble letters throughout the day, but that appetite the advantage to about-face to a video alarm instantly back necessary. It’s additionally a acute best for teams attractive for a chargeless advantage that allows for continued meetings, as able-bodied as those who appetite to accommodate assignment administration appearance into their video conferencing tool.
UberConference by Dialpad is a no-download video conferencing belvedere trusted by HubSpot, Square, Stripe, and WeWork.
It’s abnormally accepted for its convenient interface, absolute all-embracing user experience, and avant-garde articulation analytics features.
The Articulation Intelligence affection can ascertain chump affect by application Natural Language Processing (NLP) to aces up on keywords and phrases. It additionally automates note-taking during meetings, identifies actionable items, and transcribes conversations in real-time. Apparatus acquirements agency transcriptions will alone become added authentic with time, and articulation acceptance appearance accomplish it attainable to acquaint which user is speaking.
Dialpad integrates with essential business advice tools like HubSpot, Salesforce, Slack, Twitter, Teams, Google Calendar, and Outlook. Users can additionally opt to be alleged into a affair rather than punch in themselves, which agency far beneath abandoned meetings.
Additional appearance include:
UberConference currently has one chargeless advantage and one paid plan.
The beneath table compares the prices and appearance of anniversary plan.
Best For: UberConference is an accomplished band-aid for companies primarily gluttonous a absolute all-embracing user acquaintance with their video calling tool. Businesses attractive to abstain a diffuse training action will acknowledge its all-embracing affluence of use. It’s additionally a acceptable best for companies that frequently host not aloof internal, but additionally alien applicant affairs via video chat, abnormally accustomed the chump affect apprehension capabilities.
For added information, analysis out our complete UberConference review.
Before you accomplish your final accommodation on which video advice solution to use, you’ll acceptable appetite to see how they analyze to one another.
User reviews, the pros and cons of anniversary platform, and head-to-head affection comparisons can advice you to attenuated bottomward your annual alike added and ensure you accept the appropriate apparatus for your baby business. You can additionally apprentice about added video conferencing casework like ClickMeeting, Google Hangouts, BlueJeans, Skype for Business, and top accordant webcams.
In accession to abundant reviews of alone platforms, be abiding to abstraction our comparisons of Zoom vs GoToMeeting, WebEx vs GoToMeeting, Microsoft Teams vs. WebEx, and more.
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